Terms of Service:  AS OF 05-01-2008

These terms and conditions (T&C) are provided by Patriot Computer Systems of PA.  These T&C are governed under the laws of the Commonwealth of Pennsylvania.  Acceptance of any service or the purchase of any product from Patriot Computer Systems of PA constitutes the customer's acceptance of these Terms and Conditions.

1.  Patriot Computer Systems of PA shall provide the customer with equipment sales and service.  Services are provided on a first-come, first-serve basis, with preferential treatment for business customers and emergency situations.  Patriot Computer Systems of PA shall, to the best of its abilities, provide service to all customers within a reasonable period of time based on priority and job difficulty.

2.  Patriot Computer Systems of PA does not discriminate in its practices except with respect to ability of the customer to pay.  Patriot Computer Systems of PA does not decide services, sales, or priority thereof on the basis of race, gender, age, sexual orientation, religion, color, creed, national origin, disability, mental and/or physical handicap.

3.  No warranties are provided by Patriot Computer Systems of PA, express or implied as to the fitness or suitability of any service or equipment for a particular purpose.  Patriot Computer Systems of PA shall not provide or make any warranties of any kind, except as provided in section (4) of these T&C with regard to a workmanship guarantee.

4.  Workmanship/Labor will be guaranteed for a period of forty-five (45) days.  Should there be an issue or problem as the direct result of something done by Patriot Computer Systems of PA, its subcontractor, or employee, Patriot Computer Systems of PA will correct the problem at no cost to the customer.  If the problem is not corrected on the return visit, a full refund of all labor charges will be made to the customer.  This does not cover abuse/misuse, intentional or accidental damage of any kind, hardware or software failure, acts of God (natural disasters), fire or flood damage, or war be it declared or undeclared.

5.  Refunds and exchanges are limited to the following policy:  Hardware, if returned in like-new condition with all manuals, cables, and such may be returned for a full refund or exchange within fifteen (15) days of purchase.  Software, if returned unopened within three (3) days may be returned for a different title or refund.  If software is opened, it may only be exchanged for the same title.  All returns must be accompanied by a receipt from Patriot Computer Systems of PA.  No receipt, no return.  Returns will always be charged a restocking fee of 15% if a refund is desired.  Hardware that is missing any manuals, cables, or the like shall be charged 25%.

6.  Service Contracts are non-refundable and are subject to the conditions contained therein.

7.  Quotations and proposals may be accepted by simply paying the amount shown on the last page of the proposal that is highlighted in bold type.  Should the customer cancel after accepting, a fee of the greater of 20% or $200.00 shall apply, since it is a binding contract once accepted.

8.  Customer payments may be made in person, by mail, over the phone, or via the Internet.  In person, payments may be made with cash, check, Visa, Mastercard, or Discover.  By mail, payments may be made by check only.  Over the phone, payments may be made by credit card only.  Online, through our website via the "Bill Payments" link with RevolutionMoneyExchange.  Customers are warned not to send cash in the mail or credit card information via email, as Patriot Computer Systems of PA is not responsible for any loss of payments or identity theft that may occur.

9.  Checks are electronically processed by Telecheck Services, Inc.  Therefore, any check which is returned unpaid shall be subject to Telecheck's fees and collection procedures.  These checks may not be paid in Patriot Computer Systems of PA's offices.  If the customer does not wish to have their check electronically processed, the customer may request an opt-out form.  However, this action shall preclude said customer from writing any further checks to Patriot Computer Systems of PA and is not able to be rescinded. 

10.  Parts which are purchased must be paid for up front and in full prior to being ordered from our supplier.  There are no exceptions to this.

11.  Services are provided in accordance with the rate schedule posted on this website.  Acceptance of these T&C also constitutes acceptance of the then-current rate schedule. 

12.  Services which are provided will be invoiced within five (5) days via postal mail or email to the customer.  Invoices are due and payable upon receipt.  Invoices which are more than thirty (30) days past due shall be subject to a reasonable finance charge of 1.75% per month, or $1.50, whichever is greater.  Should the invoice continue to go unpaid, after ninety (90) days, the matter shall be referred to outside collections.  The customer shall be responsible for all reasonable attorney's fees, court costs, colleciton costs, and any other charges which may arise as a result of this type of adverse action.

13.  Disputes between the customer and Patriot Computer Systems of PA must first be brought to the attention of Patriot Computer Systems of PA management.  Should resolution attempts fail, the customer shall have the right to file a complaint with the Better Business Bureau.  Further, the customer waives their right to a trial before a judge and jury.  The customer shall work with Patriot Computer Systems of PA and enter into binding arbitration if necessary.  The arbitration shall take place on neutral territory and follow the rules set forth by the American Arbitration Association.  Each party shall take responsibility for 50% of the cost of the arbitration and each party shall pay for its own legal counsel.